This is the Privacy Policy of Coliving Insights (“CI”, “we”, “us” or “our”). Our Privacy Policy explains how we collect, use, share and protect information in relation to our website www.colivinginsights.com (the “Service“), and your choices about the collection and use of your information.

By using our Service you understand and agree that we are providing a platform for you to post content, including photos, comments and other materials (“User Content“), to the Service and to share User Content publicly. This means that other Users (as defined below) may search for, see, use, or share any of your User Content that you make publicly available through the Service, consistent with the terms and conditions of this Privacy Policy and our Terms of Use. Our Privacy Policy applies to all visitors, users, and others who access the Service (“Users“).

At Coliving Insights we take users’ right to data privacy and protection very seriously. We have always had a comprehensive and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR and the Dutch Data Protection Act.

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What kinds of information do we collect?

Information you provide

We collect the following information you provide us with directly through our forms when using the contact form or when downloading certain types of content:

• Your name;
• Your phone number;
• Your email address;
• Your company name;
• Your company sector
• Your company position;
• Your business sector;
• Communications between you and Coliving Insights (e.g. when you fill out our contact form).

Log file information

We collect information that your browser sends whenever you visit our Service. This log file information may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

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Metadata

Metadata is usually technical data that is associated with User Content. For instance, metadata can describe how, when and by whom a piece of User Content was collected and how that content is formatted. Users can add or may have metadata added to their User Content including a hashtag (e.g. to mark keywords when you post a photo), geotag (e.g. to mark your location to a photo), comments or other data. This makes your User Content more searchable by others and more interactive.

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Analytics services (non-personally identifiable information only)

We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. The tools use ‘cookies’, which are text files placed on your device, to collect your log information and behaviour information in an anonymous form. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User. With respect to Google Analytics, Although Google Analytics plants a permanent cookie on your web browser to identify you, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognising you on return visits by disabling cookies.

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How do we use this information?

We use all of the information we have to help us provide and support our Services. Here is how:

• Remember information so you will not have to re-enter it during your visit or the next time you visit the Service;
• Provide, improve, test, and monitor the effectiveness of our Service;
• Monitor metrics such as total number of visitors, traffic, and demographic patterns;
• Organise and keep track of supplied data in a customer relationship management tool provided by HubSpot;
• Diagnose or fix technology problems;
• Develop and test new products and features.

How is this information shared?

We will not rent or sell your information to third parties outside Coliving Insights. We do share your information with Spatial Experience (our Venture Builder), Coliving Ventures (our Venture Manager), and Coliving Awards, part of Coliving Ventures’ portfolio.

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People you share and communicate with

Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public. Once you have shared User Content or made it public, that User Content may be re-shared by others. Subject to your profile, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users or third parties have copied or saved that information.

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Change of control

If we sell or otherwise transfer part or the whole of Coliving Insights or our assets to another organisation (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address, User Content and any other information collected through the Service may be among the items sold or transferred. You will continue to own your User Content. The buyer or transferee will have to honour the commitments we have made in this Privacy Policy.

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Legal requests and preventing harm

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good-faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

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Safety and security

Coliving Insights has taken appropriate technical and organisational measures by using the latest technologies to protect your information against loss or unlawful processing. We use safeguards to help keep the information collected through the Service secure, thanks to Webflow and AWS technologies, including:

• SSL Certificate;
• Two-factor authentication;
• DDoS protection: AWS Shield;
• Filter malicious web traffic: AWS Web Application Firewall;
• Data protection: Amazon Macie;
• Investigate security issues: Amazon Detective;
• Secure access to services and resources: AWS Identity & Access Management (IAM);
• Cloud SSO service: AWS Single Sign-On;
• Threat detection service: Amazon GuardDuty.

However, Coliving Insights cannot ensure the security of any information you transmit to Coliving Insights or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for controlling access to emails between you and Coliving Insights, at all times. We are not responsible for the functionality, privacy, or security measures of any other organisation.

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International transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside the Netherlands and choose to provide information to us, please note that we transfer the information to The Netherlands. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

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Retention period

In accordance with the law, Coliving Insights does not retain data any longer than is required for attaining the purposes for which they were collected.

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Inspection and correction

If you wish to know which of your data Coliving Insights has recorded or if you wish to amend or remove data that you cannot amend via your account, please contact us designated at team@colivinginsights.com.

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Third-party applications, websites, and services

We are not responsible for the practices employed by any applications, websites or services linked to or from our Service, including the information or content contained within them. Please remember that when you use a link to go from our Service to another application, website or service, our Privacy Policy does not apply to those third-party applications, websites or services. Your browsing and interaction on any third-party application, website or service, including those that have a link to our Services, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorise to access your User Content. If you are using a third-party app, website or service and you allow them to access your User Content you do so at your own risk.

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Children’s privacy

Our Service does not address anyone under the age of 13 (“Children“). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

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Changes to this privacy policy

We may modify or update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Changes may include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing GDPR compliance.

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Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via our website of an individual’s right to access any personal information that Coliving Insights processes about them and to request information about:

• What personal data we hold about them;
• The purposes of the processing;
• The categories of personal data concerned;
• The recipients to whom the personal data has/will be disclosed;
• How long we intend to store your personal data for;
• If we did not collect the data directly from them, information about the source;
• The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this;
• The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use;
• The right to lodge a complaint or seek judicial remedy and who to contact in such instances.

How to contact us

If you have any questions about this Privacy Policy, please send an email to us at team@colivinginsights.com
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We may update this Privacy Policy at any time and we recommend you check this page regularly as your continued use of the site signifies your acceptance of any changes.